ekajituTerms of Use

We at ekajitu operate a gaming and sportsbook platform serving users in supported jurisdictions. These terms set out the conditions under which we provide our services — account opening, deposits, withdrawals, bonus terms, and dispute resolution. By accessing ekajitu, you agree to these terms. If you do not agree, you should not use our platform.

Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law. We do not offer our services in jurisdictions where online wagering is prohibited. These terms apply to all users of ekajitu, whether you access our sportsbook, live-dealer tables, slots, or esports markets.

We encourage you to read these terms carefully. If you have questions about any section, our support team is available via live chat or email in Indonesian and English. We update these terms from time to time — we will notify you of material changes, and your continued use of ekajitu constitutes acceptance of the updated terms.

Account Opening and User Eligibility

Who Can Open an Account on ekajitu

To open an account on ekajitu, you must be of legal age in your jurisdiction and not prohibited by local law from using online gaming platforms. We require you to provide accurate personal information during registration — your full name, date of birth, email address, and phone number. You are responsible for keeping this information current.

We conduct identity verification (KYC) before your first withdrawal. You will need to provide a government-issued ID and proof of address. This process protects both you and ekajitu by ensuring accounts are genuine and funds are legitimate. Verification typically completes within standard business hours, though complex cases may take longer.

You may hold only one account on ekajitu. If we discover duplicate accounts, we reserve the right to suspend or close them. You are responsible for maintaining the confidentiality of your login credentials. If you suspect unauthorized access, contact our support team immediately.

Deposits and Payment Methods

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet). Deposits are processed instantly and credited to your ekajitu balance immediately. We do not charge deposit fees. The minimum and maximum deposit amounts are displayed in your account settings.

You are responsible for ensuring that funds you deposit come from a legitimate source and that you have the legal right to use them. We reserve the right to refuse or reverse deposits that appear suspicious or that violate our policies.

Withdrawals and Withdrawal Limits

Withdrawals on ekajitu are processed to the same payment method you used for deposit. We process withdrawal requests subject to account verification and standard banking windows. Withdrawal times vary by payment method — bank transfers may take longer than e-wallet transfers. We display estimated processing times in your withdrawal request.

We reserve the right to impose withdrawal limits or request additional verification if we suspect fraudulent activity or money laundering. We also reserve the right to delay or refuse withdrawals that violate our policies or applicable law.

Bonus Terms and Conditions

We may offer bonuses or promotional credits from time to time. Any bonus is subject to specific terms — wagering requirements, game restrictions, expiration dates, and maximum withdrawal amounts. We display these terms clearly when you claim a bonus. Bonuses are not guaranteed and may be withdrawn or modified at our discretion.

We reserve the right to cancel or forfeit bonuses if we detect abuse, collusion, or violation of bonus terms. Bonus abuse includes placing bets designed to guarantee a profit regardless of outcome, or using multiple accounts to claim the same bonus.

Our ekajitu Platform Policies

Prohibited Activities

On ekajitu, you agree not to engage in the following activities:

• Use automated tools, bots, or scripts to access our platform or place bets
• Attempt to manipulate odds, game outcomes, or platform functionality
• Share your account credentials or allow others to use your account
• Place bets on behalf of minors or persons legally prohibited from gaming
• Use our platform for money laundering or other illegal purposes
• Harass, threaten, or abuse our staff or other users
• Engage in collusion or fraud to exploit bonuses or promotions

If we detect prohibited activity, we reserve the right to suspend or close your account, forfeit your balance, and report the matter to relevant authorities.

Dispute Resolution and Complaints

If you have a complaint about ekajitu or a specific transaction, contact our support team via live chat or email. We aim to respond to complaints within standard business hours. We will investigate your complaint and provide a resolution or explanation.

If you are not satisfied with our response, you may escalate your complaint. We will review escalated complaints with priority and provide a final decision. If you remain unsatisfied, you may pursue legal remedies available in your jurisdiction.

We at ekajitu are committed to fair play, transparent policies, and responsive customer support. Your account security and satisfaction are our priorities.

Jurisdiction and Governing Law

Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

These terms are governed by the laws of the jurisdiction in which ekajitu operates. Any disputes arising from these terms or your use of ekajitu will be resolved through the dispute resolution process outlined above, or through legal proceedings in the appropriate jurisdiction.

Limitation of Liability

We provide ekajitu on an "as is" basis. We do not guarantee that our platform will be error-free, uninterrupted, or secure. We are not liable for indirect, incidental, or consequential damages arising from your use of ekajitu, including loss of profits or data.

Our total liability to you for any claim arising from these terms or your use of ekajitu is limited to the amount you have deposited on ekajitu in the preceding 12 months.

Changes to These Terms

We may update these terms from time to time. We will notify you of material changes via email or in-app notification. Your continued use of ekajitu after such notification constitutes acceptance of the updated terms. If you do not agree to the updated terms, you should close your account.

Contact ekajitu

If you have questions about these terms or our policies, contact our support team. We are available via live chat in Indonesian and English during standard business hours. You can also reach us by email — we aim to respond within one business day.

Whether you're accessing ekajitu from Jakarta, Surabaya, Bandung, Medan, or Semarang, our support team is ready to assist. We are committed to maintaining a fair, transparent, and secure platform for all users.