ekajitu Casino & Sportsbook Data Care

This page describes what we collect when you use ekajitu and how we keep that data protected. We take your privacy seriously. We collect only the information necessary to operate our platform, process your deposits and withdrawals, verify your identity, and comply with local regulations. We do not sell your data to third parties, and we use industry-standard encryption to protect it.

When you create an account on ekajitu, you provide personal information — your name, email, phone number, and date of birth. When you deposit funds via DANA, e-wallet, mobile banking, local payment, or bank transfer, we receive payment details. When you request a withdrawal, we collect banking information. We also collect information about your activity on our platform — which games you play, which markets you view, and your transaction history.

We use this information to operate ekajitu, prevent fraud, comply with anti-money-laundering regulations, and improve our service. We may share some information with payment processors and regulatory authorities where required by law. This policy explains our practices in detail. If you have questions, our support team is available via live chat or email in Indonesian and English.

What Data We Collect on ekajitu

Account Registration Information

When you register an account on ekajitu, we collect your full name, email address, phone number, date of birth, and residential address. We use this information to create and manage your account, communicate with you about your account status, and verify your identity before your first withdrawal.

We also collect your username and password. We store your password in encrypted form — we never store it in plain text. If you forget your password, we can help you reset it through a secure process.

Payment and Financial Information

When you deposit funds on ekajitu, we collect information about your payment method. If you use DANA, e-wallet, mobile banking, or local payment, we receive transaction confirmation from the payment processor. If you use a bank transfer (online payment, e-wallet, mobile banking, local payment), we collect your bank account details. We use this information to process your deposit and to prevent fraud.

When you request a withdrawal, we collect the payment method you wish to use. We process withdrawals to the same payment method you used for deposit. We do not store your full bank account number or payment credentials — we store only enough information to process transactions securely.

Identity Verification Documents

Before your first withdrawal, we ask for identity verification documents. We collect a copy of your government-issued ID (passport or national ID) and proof of address (utility bill or bank statement). We use this information to verify your identity and comply with anti-money-laundering regulations.

We store these documents securely and do not share them with third parties except where required by law. We retain them for the duration of your account and for a period after account closure as required by local regulations.

Platform Activity Data

We collect information about your activity on ekajitu — which games you play, which sportsbook markets you view, your betting history, and your account balance. We use this information to operate the platform, detect fraud, and improve our service. We also use it to personalize your experience — for example, showing you markets related to Liga 1, Piala AFF, or Mobile Legends based on your viewing history.

Technical Information

We collect technical information about your device and connection — your IP address, browser type, operating system, and device identifier. We use this information to operate the platform, detect fraud, and troubleshoot technical issues. We also use it to understand how users access ekajitu and to improve our platform's performance.

How We Use and Protect Your Data on ekajitu

Data Usage and Retention

We use your data for the following purposes:

• To create and manage your ekajitu account
• To process deposits and withdrawals
• To verify your identity and comply with anti-money-laundering regulations
• To detect and prevent fraud
• To communicate with you about your account and our services
• To improve our platform and develop new features
• To comply with legal and regulatory obligations

We retain your data for as long as your account is active. After you close your account, we retain certain information for a period required by local law — typically several years for financial records and identity documents. We delete other information within a reasonable timeframe unless we are required to retain it by law.

Data Security and Encryption

We protect your data with industry-standard encryption and security practices. Our servers use SSL/TLS encryption to protect data in transit. We store sensitive information in encrypted form. We limit access to your data to employees and contractors who need it to operate ekajitu.

We conduct regular security audits and penetration testing to identify and address vulnerabilities. We maintain a data breach response plan and will notify you promptly if your data is compromised.

We at ekajitu believe that protecting your privacy and data security is fundamental to earning your trust.

Third-Party Processors and Data Sharing

We share your data with third parties only where necessary to operate ekajitu or where required by law. Our payment processors (DANA, e-wallet, mobile banking, local payment, and banks) receive payment information necessary to process your transactions. Our hosting provider stores our servers and databases. Our customer support platform stores your support tickets and communications.

We require all third-party processors to maintain the same level of data protection as we do. We do not sell your data to marketing companies or data brokers. We may share aggregated, anonymized data with analytics providers to understand how users access ekajitu.

Your Rights Regarding Your Data

You have the right to access your personal data on ekajitu. You can view your account information, transaction history, and activity log through your account dashboard. You have the right to request correction of inaccurate data. You have the right to request deletion of your data, subject to legal retention requirements.

To exercise these rights, contact our support team via live chat or email. We will respond to your request within a reasonable timeframe. If you are in Jakarta, Surabaya, Bandung, Medan, or Semarang, our support team can assist you in Indonesian or English.

Cookies and Tracking

We use cookies to operate ekajitu and improve your experience. Cookies are small files stored on your device that help us remember your preferences and keep you logged in. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device).

We also use analytics tools to understand how users access ekajitu. These tools may set cookies or use other tracking technologies. You can disable cookies in your browser settings, though this may affect your ability to use ekajitu.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of material changes via email or in-app notification. Your continued use of ekajitu after such notification constitutes acceptance of the updated policy. If you do not agree to the updated policy, you should close your account.

Contact Us About Privacy

If you have questions about this privacy policy or our data practices, contact our support team. We are available via live chat during standard business hours and via email 24/7. We aim to respond to privacy inquiries within one business day. Our support team speaks Indonesian and English and can assist you with any concerns about your data on ekajitu.